RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unscratched, unused, unwashed and in its original condition
  • Originals receipts would need to be included
  • All items would need to be purchased originally from HoldMe™

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable .

WE ARE ALWAYS HERE TO HELP.

We are pleased to accommodate returns and exchanges within 7 days on all sets that have not been opened, scratched, or tampered with.

1. HOW DO I MAKE A RETURN?

Easy: e-mail us at info@holdme.co.za and let us know your order #. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. WHAT IS THE RETURN PERIOD?

We will provide a refund on unopened magnetic phone holder within industry leading thirty (7) days of the date that you receive it.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because HoldMe will not be responsible for lost returns. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.

4. MAY I RETURN MY HOLDME MAGNETIC PHONE HOLDER WITHOUT CONTACTING YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

5. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned device were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

6. HOW MAY I CONTACT YOU?

You may contact us by e-mail at  info@holdme.co.za. The HoldMe Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!